At AZ4PC, we aim to ensure your complete satisfaction with every purchase. If you’re not fully satisfied with the product you received, we offer a flexible return and exchange policy designed to meet your needs and provide a seamless shopping experience. Please review the policy below to understand how we handle return and exchange requests.
Return Policy
- You can request a return or exchange within [3 Days] of receiving your order.
- The products must be in their original condition, unused, unwashed, and with all tags and packaging intact.
- Products that show signs of wear, use, or damage are not eligible for return.
Ineligible Products for Return
- Items sold at discounted prices or as part of special offers.
- Innerwear, such as underwear or swimwear, for hygiene reasons.
- Customized or personalized products made specifically to your request.
Return Process
- To initiate a return or exchange, please contact us at [support@az4pc.com].
- Once your request is accepted, we will provide shipping instructions for returning the item.
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product).
Return Processing
- Once we receive and inspect the returned item, we will notify you via email about the status of your request.
- If approved, the refund will be issued to the original payment method (credit card, debit card, etc.) within [number of days] business days. Refund times may vary based on your bank’s policies.
Product Exchange
- If you’d like to exchange a product, you can request an exchange for another product of equal or greater value. If the new product has a higher value, you will be charged the difference.
Order Cancellation
- You may cancel your order at no additional cost before it has shipped. If the order has already shipped, the return policy outlined above will apply.
Refunds
- Once your return is approved, the refund will be processed back to the original payment method. It may take between 5-10 business days for the refund to appear, depending on your bank’s processing time.
Contact Us
- If you have any questions about our return or exchange policy, please contact us via email at [support@az4pc.com] or through the Contact Us page on our website.
Important Notes:
Keep your shipping receipt when returning items, as you may need to provide proof of return.